Returns/Concerns Form & Our Returns Policy
Do you have a problem with your order?
- If you are struggling to build your furniture - check out our assembly instructions page here.
- If you still having problems, simply fill in the form and tell us the reason for your request.
- We will confirm your return/concern request, and if required we will send our couriers to collect.
- Completion of this form does not confirm return status, we will reply with instructions.
- Returns/Concerns can not be accepted without filling in this form.
- Please remember to package the goods as they were delivered, and to include the delivery note for identification.
- 'Made To Order' items are non-returnable.
If you are unsure about any of this process, please call 0800 8044 760 and our customer service team will advise you.
Returns/Concerns Request Form
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to [all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) For furniture we must receive the returned product within 60 days following the date of dispatch, or for chairs within 7 days of the product getting to you;
(b) the returned product is in excellent condition, sent back to us in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
- Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation by following the process set out above.
3.2 Once return is authorised, we will contact you with how to return product and via which courier service to:
Please call/email us for further details.
3.3 You will be responsible for paying postage costs associated with returns under this policy, unless our product or service is found to be at fault, for which, we will pay the costs associated with the return of products in accordance with this policy.
4.1 The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b) any product identified as 'made to order';
(c) any product personalised or adapted for you;
(d) gift vouchers
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product if the return is not due to fault of our product or service.
5.3 We will refund to you your reasonable postage costs incurred returning the product to us, but only if our service or product is faulty.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
- Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
- Our details
7.1 This website is owned and operated by Bluespot Furniture Ltd t/a Kit Out My Office.
7.2 Our principal place of business is at:
Kit Out My Office
Bluespot Furniture Ltd
Bretton Park Way
7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to firstname.lastname@example.org or by telephone on 0800 8044 760.