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VAT Prices

Frequently Asked Questions


1. Ordering

2. Delivery

3. Making a payment

4. Offers, Discounts & Promotions

5. Product

6. Contacting us

Read the burning questions before, or after you've ordered with Kit Out My Office

We've answered some of the most common questions we get asked here on one handy page - if you need immediate help or can't find what you're looking for in the information below?

We're here to take your call; 0800 8044 760.

Or, feel free to contact us via our contact page.

Most popular questions

1. Orders

Pre order questions

Q. Is your website safe & secure?

A. Yes. This website is hosted on the very latest ecommerce technology and all payments are handled securely over the internet via the Shopify payment system - or alternatively, you can pay via a BACS payment (bank transfer) if pre-arranged (call for details).

Please note that BACS payments need our acknowledgement of payment made into our bank account prior to us being able to process your order, which may have an impact on your delivery date.

Post order questions

Q. Will I receive a receipt for my order?

A. Yes, once you've completed the order process on our website you will receive three emails. The first email is to acknowledge your order immediately after it's placed, including other key order details. The second email is a despatch note to confirm when the goods leave our factory. The third is your VAT receipt, should you need it for your accounts.

 Q. I don't like my product now I've put it together, can I return it?

A. Yes, absolutely! We want you to be 100% happy with your purchase from us - that's why we give you a 30-day money back guarantee on all our furniture. This allows you to return the furniture within 30 days of the date of order. Simply contact us to request a return and we will arrange for a courier to collect your item. As per our terms and conditions, you will be liable for any return delivery charges, which will be discounted from your refund amount.

Our chairs are slightly different - these have a 7 day returns policy, so if you require a return or exchange you have 7 days to let us know otherwise there is a £20 charge for collection.

Please note, we require the product to be in excellent condition (free of damage or wear and tear) and returned within original packaging to ensure it's not damaged on the return journey to us. If on return to us we note there's damage, we will deduct the cost of replacement parts from the original refund amount.  

> Read our returns policy here


2. Delivery

Pre delivery questions

Q. How much does delivery cost?

A. Delivery is Free for our next working day and named day orders. No matter the order value, be it £20 or £20,000, we'll deliver your order swiftly and completely free.  We do offer upgrade options for 'pre-12pm' and 'Saturday AM'.

 > All delivery details can be found here

Q. Do you offer next day delivery?

A. Yes. Our next working day office furniture delivery is free, proving your order is placed before 1pm. Next day delivery is available on the following days.

 Date of order (before 1pm) Date of delivery
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Saturday*
Saturday/Sunday Tuesday**

* Please note that orders before 1pm on a Friday can be delivered Saturday, but there will be a small additional fee incurred, which is simply us passing on the additional cost of delivery from the courier.

** Our warehouse staff do not work weekends, so orders placed over the weekend can be delivered by Tuesday the earliest.

 Q. Can I select a named day for delivery?

A. Yes and this is completely free. On our Cart page, we have a Requested Delivery Date picker for you to select your nominated date.  We also send a confirmation email, which you can reply to confirm a different date should you wish.

 Q. Can you guarantee a date of delivery?

A. As per the above answer in regards to shipping. If you pick a date for delivery that's available, then we shouldn't have any issues delivering. Our delivery success rate stands at approximately 99.8%. On the odd occasion we have an issue, rest assured we'll do everything we can to put things right and communicate along the way.

 Q. Can you guarantee a time of delivery?

A. Unfortunately not, our couriers are out 8am-6pm and it can arrive at any time.  We do have a 'pre 12pm' upgrade service if you require.

In special cases, such as orders for schools and education centres, we are happy to arrange a specific time of delivery, if required, but it would be at our discretion and depend on the value of the order.

Post delivery questions

Q. My order appears to be damaged. What happens now?

A. If on delivery you find that any packaging is damaged, please do not sign for and do not accept delivery unless you are absolutely happy that products inside are not damaged.

In the unlikely event that you open the packaging and find that your order is damaged, contact us and we'll be more than happy to replace the problem components.

 Q. My order has not arrived on the required date, what happens now?

A. Deliveries can be made at any time between 8 am an 6 pm. If the order does not arrive after this time, please call us immediately and we'll chase with the couriers.  There are occasions when we can not fulfil our next day orders (stock or machine issues for example) but this is rare, and we will contact you well in advance to notify.

3. Making a payment

Q. Which forms of payment do you accept?

A. We accept most cards, such as AMEX, credit & debit card, as well as BACS bank transfer payments on request. Please note that due to BACS payments not being instant, we must acknowledge the deposit of funds in to our account prior to processing your order - keep this in mind if you are wanting next day delivery.


4. Offers, Discounts & Vouchers

Q. Do you have any general discounts or voucher codes?

A. No.  Occasionally we have offers on our website for certain products or packages, but we do not use affiliates or voucher code sites, as we feel we have very competitive prices.

 Q. If I buy in bulk, can I get any additional discounts?

A. Yes, if you are making a bulk purchase, make a note of the items you want to purchase, or at least quantities and then contact us. We'll get back to you within 1 hour with a discount specific to your order.  Please note, some products have low margins so discounts are at our discretion.  If we do offer a discount it is usually in the form of a discount code for the checkout page. 

Q. How do I use a discount or voucher code?

A. Add the products that you wish you purchase. Then click on 'Checkout' top right corner and following the process from there. Once you are on the 'cart' page click on 'Proceed to checkout'. The next page, look to the right - there is where you can apply valid discount codes. Still not sure? Get in touch and we'll walk you through it.


5. Product

Q. How do we know that Kit Out My Office desks and storage devices are made from sustainable wood sources?

A. Every single product that makes use of wood as it's fundamental basis of the product, such as desk or storage unit comes from a suitably sustainable forestry. We do not own the forests that the wood is supplied to us from, but we ensure that we purchase wood from reliable resources that hold the FSC (FSC Forest Stewardship Council) mark of accreditation.

Always look for the FSC accreditation mark when purchasing products made of wood to ensure that you are not part of the problem of deforestation that has no sustainability.


6. Contacting us

Q. What is the best way to contact us?

A. We have live chat on our website for quick questions, or a freephone number 0800 8044 760, or you can email us at or even visit our contact page here to fill in the form.

Why buy from Kit Out My Office?

  • 10 Year Guarantee

    10 Year Guarantee

    We make all our furniture to the highest standards, and we’re so confident in them, we offer a 10 year guarantee.

  • Free Next Day Delivery

    Free Next Day Delivery

    Most of our furniture has free UK mainland delivery the next working day, if you order before 1pm.

  • Made In The UK

    Made In The UK

    We make all our office furniture at our 40,000 sq ft factory in the heart of West Yorkshire.

  • No Minimum Order

    No Minimum Order

    We cater for all office needs - from home office to full office refits - all with no minimum order quantity.

  • Easy Returns

    Easy Returns

    If you are not happy with your order, send it back within 30 days (furniture) or 7 days (chairs) for a refund (terms apply).

  • Environment First

    Environment First

    We put people, wildlife, and the environment first. This is why we hold ISO and FSC certificates.